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eMarinefish.com Policy and Procedures
 
Shipping | Arrive Alive | Acclimation Procedures | Live Rock
 
Shipping:

Live Stock:
All Livestock orders, including Fish, Corals, and Inverts, are shipped Fedex Next Day. We have setup a standard fixed rate scale for shipping charges so our customers can easily determine how much they will have to spend.

Our rates for live stock are:
1 to 3 items - $39.99
4 to 6 items - $59.99
7 to 9 items - $79.99
10 to 12 items - $99.99

Orders over $500.00 recieve free shipping.
Orders under $25.00 are subject to a $10.00 minimum order fee.

Orders on Live Stock are filled and shipped based on availability. 99% of our inventory is in stock, but sometimes we sell out before we get a re-order in. If something is not in stock we will contact you and see about substituting that item for a different species or waiting until that item becomes available (usually within a week unless the item is seasonal).

Dry Goods:
Dry goods orders are shipped with whatever method the customer desires. However because of the potential for a customer to order both dry goods and live stock during the same order shipping charges on dry goods are not calculated into your final checkout total.

During checkout, if you have ordered dry goods, please specify the shipping method you prefer in the special instructions field on the checkout form. Once we recieve the order we will calculate those shipping charges and contact you with a total amount before we fill and ship the order.

If 1 or 2 small items are ordered with a live stock order we will drop those items into the FedEx overnight box at no additional charge to you.

 
Arrive Alive:

eMarinefish.com offers the Arrive Alive guarantee on all of our fish, corals, and inverts, unless otherwise noted in the description of that animal.

To qualify for the Arrive Alive guarantee the customer must be present and accept delivery of the shipment on the first delivery attempt or your guarantee is void.

Sometimes when an animal arrives it will appear to be dead or inactive. However if you follow our acclimation procedures most often it will rejuvenate quickly. We also recommend that you quarantine new arrivals in a seperate tank for a minimum of 5 days. It is also helpful to run a UV Sterilizer on your quarantine tank to limit your new fish's chance of infection.

While eMarinefish.com does try to do everything possible to avoid the death of an animal during shipping, sometimes accidental death does occur. If you do recieve an animal that is not living you should contact eMarinefish.com via our Toll-Free phone number the day of delivery and we will instruct you on how to properly return the animal to us, and we will issue your credit card a full refund.

 
Recommended Acclimation Procedures

To ensure the health and survival of your new fish or other aquatic animal we highly recommend that you follow this list of acclimation procedures closely. While we understand the desire to rush and put your new animal into your tank we can not stress enough the importance of following these steps closely. Failure to do so may cause the death of your new animal.

Once you have recieved your shipment please follow these steps:

1.) Turn of the aquarium lights, and lower the lights in the room you are working in. Bright and sudden light can cause stress and trauma, which may lead to death.

2.) Float the shipping bag in your aquarium for 15 to 20 minutes. This will allow the tempurature of the water in the bag to match that of the aquarium.

3.) After floating the bag cut open the top of the bag and roll down the lip of the bag a couple inches to create an air pocket and keep the bag afloat.

4.) Add 1/2 cup of aquarium water to the bag every 5 minutes until the bag is full, but still floating.

5.) Remove the bag from the aquarium and discard about half of the water. Do not put this water into your aquarium.

6.) Float the bag back in the fish tank and add 1/2 cup of water to the bag every 5 minutes until the bag is full, but still floating.

7.) Net the speciman from the bag and introduce it into the aquarium. Discard the water in the bag. Do not put this water into the aquarium.

8.) Monitor your new addition for a few hours. If you did not use a quarintine tank make sure that no other fish are acting aggressivly towards the new fish. This can cause stress to the new fish and may lead to death or disease.

Some Tips To Keep In Mind

  • Never rush acclimation. The total time should only take about 1 hour.
  • Keep your tank lights off for atleast 2 hours after acclimation.
  • Make sure your tanks paramaters are correct before hand (pH, salinity, etc.).
  • If a fish looks dead on arrival, don't be alarmed. Most fish will recovery quickly once acclimated.
 
Live Rock

eMarinefish.com is not currently offering live rock orders, but will be in the near future. Information about recieving and preparing your Live Rock order for your aquarium will be available at that time.


If you have any questions about our policy and procedures please feel free to contact an emarinefish.com staff member. Our contact information can be found here.

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